Hi
I'm talking about the firm called Tracker, selling tracker devices for many years.
When I bought my Z3MC in 2005, it was already fitted with a Tracker, so took over the cover and paid for lifetime cover (£325), for the duration of my ownership. 13 years on, I thought it might be worth checking with them as to whether it was still operational.
In an online chat, I was offered the opportunity to have someone come to me to check that it was still working and to change the battery. I then spoke to their tech team who started off by telling me that I would have to pay for the service call. It got worse - the unit in my car is obsolete and has been for ten years! If I want to continue with the facility, I'll have to buy a new unit (£300-odd, but "as you are a 'member' this will reduce to £100-odd") When I complained, I was told that '"it's in the terms and conditions..." I renewed it by email and didn't see any terms and conditions. At that point, I rang off.
Anyone else had issues with them? Anyone else got a Tracker and not realised this?
I'm talking about the firm called Tracker, selling tracker devices for many years.
When I bought my Z3MC in 2005, it was already fitted with a Tracker, so took over the cover and paid for lifetime cover (£325), for the duration of my ownership. 13 years on, I thought it might be worth checking with them as to whether it was still operational.
In an online chat, I was offered the opportunity to have someone come to me to check that it was still working and to change the battery. I then spoke to their tech team who started off by telling me that I would have to pay for the service call. It got worse - the unit in my car is obsolete and has been for ten years! If I want to continue with the facility, I'll have to buy a new unit (£300-odd, but "as you are a 'member' this will reduce to £100-odd") When I complained, I was told that '"it's in the terms and conditions..." I renewed it by email and didn't see any terms and conditions. At that point, I rang off.
Anyone else had issues with them? Anyone else got a Tracker and not realised this?
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